• Flight Scheduling and Management
• Monitor and update flight schedules to ensure accuracy.
• Rebook flights as needed, managing any last-minute changes and cancellations.
• Liaise with airlines and partners to confirm bookings and resolve flight-related issues.

Customer Support and Communication

• Provide timely responses to customer inquiries received during out-of-hours periods.
• Manage and resolve customer issues effectively, ensuring a seamless experience.
• Keep customers informed of any changes to their travel plans in a clear and courteous manner.

Administrative Tasks

• Perform various admin tasks related to travel bookings, including updating records and managing booking systems.
• Maintain accurate documentation of all customer interactions and transactions.
• Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.

Problem Resolution

• Act swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.
• Escalate complex issues to daytime teams where necessary, providing clear handover notes.

Summary

• Back Office Administration
• CRM internal communication
• Customer service engagement
• Airline communications
• Supplier Communication